Return and refund policy

Return and Refund Policy for Severn River Publishing

Thank you for choosing Severn River Publishing. We are committed to providing our customers with high-quality products. If you find that the product you've received isn't up to those standards due to damage or defects, please read our policy below to understand how we can assist.

Returns

• If your product arrives damaged or with a defect, please notify us within 30 calendar days from the delivery date.
• To qualify for a return, the product must remain unused and in the same condition that you received it. It should also be in its original packaging.
• Proof of purchase will be required for initiating returns.

Refunds

Upon receiving and inspecting the returned item, we will inform you of the status of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

Shipping for Returns

Please send all returns to:

Return shipping costs will be borne by the customer and are non-refundable.

Exceptions

While we aim to ensure every customer is satisfied with their purchase, we cannot accept returns based solely on a change of heart or minor discrepancies in order placement.

Contact Us

Should you have questions or require assistance, don't hesitate to reach out via email at contact@severnriverbooks.com. We value your trust and will do our best to address your concerns.